| Customer-Focused Innovation | Collecting and analyzing cutting-edge insights about the needs of customers; developing prototypes and test with customers; creating a customer-centric business using design thinking | |
| Accounting and Finance for Service Innovation Management | The objectives of the course cover the fundamentals of accounting principles; the various branches of accounting; the different service business structures; the construction and content of the financial statements; the balance sheet; the income statement; the statement of cash flows; the statement of retained earnings; the analysis and interpreting the financial statements; terminology used in finance; time value of money; various methods of financial management; making basic managerial and investment decisions | |
| Business Law for Service Innovation Management | Introduction to legal aspects of the service industry; identifying and analysis issues
by applying legal principles to service business structures; understanding business law;
employment law; and business organizations; recognizing; analysis; evaluating legal issues
for making and articulating appropriate decisions | |
| Airline Business Management | A study of the history and development of the airline business; characteristics of
airline industry; airline operations; airline network; reservation system; air fare pricing and
revenue management; passenger service; rules and regulations of immigration and
emigration; international agreements related to the airline business; future trends of the
airline industry | |
| Wellness tourism destination development | Physical and mental well-being; millennial wellness tourists; wellness experience
design for active aging; developing wellness activities such as spa for health, and sport
recovery | |
| Innovation and Creativity Workshop | Developing a design thinking mindset to enhance creativity; flexibility; empathy as a team; sharpening “soft skills” to become a more agile leader; innovative problem-solving techniques for online and on-site workshops | |
| Sustainability in Service Industry | The course covers topics in food and beverage concept development; menu design and planning; service styles; purchasing; receiving; storing; cooking and selling food and beverage products and services; administrative and human resource management. Basic knowledge on beverage specialist such as tea, coffee, wine, cocktail mixologist; food safety and hygiene; innovation for business sustainability | |
| Research Design and Methodology for Service Innovation | Research skills for critical thinking and decision-making; importance of different research methods and approaches; research issues identification; data collection and analysis; academic research writing; professional research result presentation skill; readiness of academic research applying to real-world practice in service industry | |